Proper training means that, as an employee, you'll spend more time assisting and providing the best experience for your store guests. The goal of this program is to minimize the amount of time requesting third-party support. This allows you to use your time wisely for tasks with higher priority.
Customers will always have questions about a new product. Your ability to answer those questions will influence a user's satisfaction for in store app support. You don't need to know everything, but the more assistance you can provide, the happier your customers will be.
Earn rewards whether you pay through the app or using another payment method.
Simply scan your QR code for each purchase and you'll get $9 for every $99 you spend at Veggie Grill!
Feel like leaving your wallet at home? Link a valid debit or credit card to pay with the app in the store or to Order Ahead Online.
Enjoy new features like the Nutritional Calculator to find out the nutritional content of your entire meal!
Simply add your meal items and our calculator will give you the sum nutritional content.
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- New Users will have their individual transactions processed immediately for the first 30 days after their first transaction
- New Users will have a pre-set spend limit of $150/month
- The monthly billing date will be the date the user registered with the app; that date differs for each user
- If they’d like to change their monthly billing date, users can contact LevelUp Support by going to the app Settings > Tech Support
- After the first 30 days, Users will be charged monthly on their selected date, OR if they hit their spend limit, whichever happens first
- The spend limit will increase naturally over time
It's actually our goal to save Veggie Grill money by reducing their transaction fees. Veggie Grill passes those savings back to users in the form of rewards credits.
It is included in the user terms of service (agreed upon when users sign up), their emailed receipts (sent after every purchase) and their emailed monthly statements (sent when their card is charged)
1. Check to see if the scanner and the connector box are lit.
2. If not, it means they are not receiving power from the POS terminal.
1. Re-plug all parts into correct inputs.
2. If it’s still not working, check the USB connection to the Aloha POS. Try switching the USB cord to a different USB port in your register.
3.Visit below for further hardware setup instructions.
1. If you recently had Internet issues, check the Back of House computer.
2. Navigate to Start > Click “Run “> type in “services.msc” > hit “Search”
3. Locate “LevelUp” and press “Restart” or “Start,” if paused.
If you are receiving the error message, “Cannot charge this card at this time,” have the customer update the linked credit/debit card in their app account or use another payment form.
Remember, users can still use the app to track loyalty regardless of which payment method they use.
If you are receiving an error message saying “This doesn't appear to be a valid QR code, perhaps scan again.” Have the user send a detailed note to LevelUp Support by going to the app Settings (gear icon) > Tech Support.
Their QR code may need to be reset in the LevelUp systems.
Users will sometimes claim that they received an email which notified them of available credits.
In these cases, ask the user to refer to the email promotion – it should include the redemption window, how long they have until the credit expires.
If it hasn’t yet expired, please ask them to hard-close their app and go back to their Rewards page. It’s possible that their phone did not refresh their app to reflect their Rewards listing.
Email: support@thelevelup.com
Phone: 855.538.3542
Hours
Mon-Fri 9am-11pm ET
Sat-Sun: 10am-3pm ET